Terms and Conditions

Effective Date: 27 October 2026
Brand: Cold Play
Website: https://www.coldplay.pk

1. Introduction

Welcome to Cold Play. These Terms and Conditions govern your access to and use of www.coldplay.pk, including browsing our website, purchasing products, and using any services we provide.

Cold Play is an online fragrance store offering original signature fragrances and a curated collection of designer-inspired perfumes.

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.

In these terms, “Cold Play,” “we,” “us,” and “our” refer to the business operating www.coldplay.pk. “You” and “customer” refer to anyone who visits our website or purchases our products.

2. Eligibility to Use Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide during checkout is accurate and complete.

  • You will use our website for lawful purposes.

  • You will not attempt to misuse, disrupt, or compromise our website or its security.

If you are under the age of majority applicable to your circumstances, you should use our website with the involvement of a parent or legal guardian where required by law.

3. Our Products

Cold Play offers a selection of fragrances, which may include:

  • Original Cold Play signature fragrances.

  • Designer-inspired fragrances.

  • Fragrance collections for different preferences, occasions, and styles.

We make reasonable efforts to present accurate product descriptions, fragrance notes, sizes, prices, and images. However, minor differences in colour, packaging, presentation, or appearance may occur due to photography, lighting, manufacturing updates, or supplier changes.

Fragrance perception is subjective and may vary between individuals due to personal preferences, skin chemistry, environment, and other factors. We cannot guarantee that every fragrance will smell exactly as expected by every customer.

Product availability may change without notice.

4. Designer-Inspired Fragrances and Trademarks

Certain fragrances offered by Cold Play may be inspired by the scent profiles or general fragrance styles of products associated with other perfume or designer brands.

Unless expressly stated otherwise, Cold Play’s designer-inspired fragrances are not manufactured, sponsored, endorsed, or officially affiliated with those independent brands.

Third-party brand names, trademarks, and product names remain the property of their respective owners and are used only where appropriate to identify or describe the relevant products or fragrance inspirations.

Cold Play does not claim that its own signature fragrances are products of any unrelated designer brand.

5. Prices and Product Information

All product prices will be displayed on our website in the applicable currency, ordinarily Pakistani Rupees (PKR), unless stated otherwise.

We make reasonable efforts to ensure that prices, discounts, descriptions, and other product information are accurate. Nevertheless, errors or omissions may occasionally occur.

If a material pricing or product-information error is identified after an order is placed, we may contact you to explain the issue and discuss an appropriate solution. We will not treat an incorrect price as automatically binding where applicable law permits correction.

Any applicable delivery charges, taxes, or other mandatory costs will be disclosed as required before you complete your purchase.

Promotional prices and discount offers may be available for limited periods and subject to the terms communicated with each offer.

6. Orders and Order Acceptance

Placing an order through our website constitutes a request to purchase the selected products.

An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to review orders and, where reasonably necessary and permitted by law, decline or cancel an order because of:

  • Product unavailability.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent or unauthorised transactions.

  • Material pricing or listing errors.

  • Delivery restrictions or courier limitations.

  • Other legitimate operational or legal reasons.

If we cancel an order for which payment has already been received, we will arrange an appropriate refund in accordance with our Refund and Returns Policy and applicable law.

We may contact you to verify order details, particularly for cash-on-delivery orders.

7. Payment Terms

We may offer payment methods such as:

  • Cash on delivery (COD).

  • Bank transfer or other approved payment methods.

  • Online payment options made available on the website.

Available payment methods may change from time to time.

You agree to pay the total amount displayed or confirmed at checkout, including applicable delivery charges and other disclosed costs.

For online payments, transactions may be processed by third-party payment providers. Their terms and privacy policies may also apply.

For COD orders, payment is due at delivery according to the confirmed order amount.

We will not ask you to disclose your banking password, card PIN, or one-time password to complete a normal customer support request.

8. Shipping and Delivery

We aim to deliver orders within the estimated timeframes stated in our Shipping Policy.

Delivery estimates are not guaranteed dates and may be affected by courier operations, weather, public holidays, incorrect addresses, security conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and an accessible contact number.

If a delivery attempt fails, the courier may attempt redelivery or return the parcel to us under its procedures. Any applicable redelivery charges will be communicated where appropriate.

Our Shipping Policy forms part of these Terms and Conditions.

9. Refunds, Returns, and Exchanges

Our Refund and Returns Policy explains the conditions under which customers may request refunds, replacements, returns, or exchanges.

Because perfumes are personal-use products, we may restrict returns of opened, sprayed, or used products for hygiene and product-integrity reasons.

However, such restrictions do not exclude remedies available under applicable law for products that are defective, damaged, incorrect, misrepresented, or otherwise legally non-compliant.

Customers should review the Refund and Returns Policy before placing an order.

10. Promotions, Discounts, and Gift Offers

Cold Play may occasionally provide promotional offers, discount codes, bundles, or other special benefits.

Each promotion may be subject to specific eligibility requirements, expiry dates, product exclusions, or minimum purchase amounts disclosed with the offer.

Unless stated otherwise, promotions cannot be exchanged for cash and may not be combined with other offers.

We may correct errors in promotional listings and discontinue or amend future promotional offers, subject to applicable law and any commitments already made to customers.

11. Customer Responsibilities

When using our website, you agree not to:

  • Submit false, misleading, or fraudulent order information.

  • Use our website for unlawful purposes.

  • Attempt to gain unauthorised access to customer accounts, website systems, or administrative functions.

  • Upload malicious software or interfere with website operations.

  • Copy, reproduce, or commercially exploit website content without permission.

  • Engage in activities that infringe the rights of Cold Play or third parties.

We may take reasonable steps to investigate suspected misuse and protect our customers, business, and website, subject to applicable law.

12. Intellectual Property

Unless otherwise stated, the content published on www.coldplay.pk, including original text, product photography, graphics, branding, logos, page layouts, and other original materials, is owned by Cold Play or used with appropriate permission.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, modify, distribute, publish, or commercially exploit our original content without prior written permission, except where permitted by law.

Third-party names, logos, and trademarks remain the property of their respective owners. Nothing in these terms transfers ownership of third-party intellectual property to Cold Play.

13. Website Availability and Accuracy

We aim to keep our website accessible, secure, and up to date. However, we do not guarantee uninterrupted access or that every feature will always be available without errors.

We may perform maintenance, introduce updates, modify website features, or temporarily suspend services where reasonably necessary.

Nothing in this section excludes any warranties, remedies, or obligations that cannot lawfully be excluded under applicable law.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, courier companies, social media platforms, analytics tools, and other external websites.

These services may operate under their own terms, policies, and privacy practices.

Cold Play is not responsible for independent third-party websites or services to the extent permitted by applicable law. This does not exclude any responsibility that cannot lawfully be excluded.

15. Privacy and Personal Information

We collect and use customer information as explained in our Privacy Policy.

This information may be required to process orders, arrange delivery, handle customer support, prevent fraud, maintain business records, and carry out other disclosed purposes.

By using our website, you acknowledge that your information will be handled in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy for further details regarding information collection, use, sharing, security, and your privacy choices.

16. Limitation of Liability

To the extent permitted by applicable law, Cold Play will not be responsible for indirect or consequential losses arising from circumstances such as temporary website unavailability or delays caused by independent third-party service providers.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited under applicable law.

Nothing in this section limits your statutory rights as a consumer.

17. Indemnity

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly arising from your unlawful misuse of our website, infringement of third-party rights, or material breach of these Terms and Conditions.

This provision does not apply to the extent that a loss results from our own breach of law or contractual obligations.

18. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our products, business operations, website features, or applicable legal requirements.

The revised version will be published on this page with an updated effective date.

Changes will apply as permitted by law. Any order already accepted will remain subject to the terms applicable to that transaction, except where changes are required by law or otherwise lawfully agreed.

19. Governing Law and Disputes

These Terms and Conditions are intended to be governed by the applicable laws of Pakistan.

Any dispute relating to our website, products, or these terms should first be raised with our customer support team so that we have a reasonable opportunity to resolve the matter.

If a dispute cannot be resolved informally, it may be referred to the appropriate court or competent authority in accordance with applicable law.

Nothing in these terms prevents a customer from exercising any statutory rights or seeking relief before a competent consumer protection forum.

20. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. Contact Information

If you have questions regarding these Terms and Conditions, an order, or any of our policies, please contact us:

Business Name: Cold Play
Website: https://www.coldplay.pk
Email: [Insert your official customer support email]
Phone/WhatsApp: [Insert your official business contact number]
Business Address: [Insert your business address, if applicable]

Please include your order number when contacting us about an existing purchase.

Cold Play — Luxury Inspired Fragrances. Unforgettable Impressions.