Shipping Policy

Effective Date: 27 October 2026
Brand: Cold Play
Website: https://www.coldplay.pk

1. Overview

Welcome to Cold Play. We are committed to delivering your favourite signature and designer-inspired fragrances safely and efficiently.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.coldplay.pk. By placing an order on our website, you acknowledge the shipping terms outlined below.

We currently focus on delivering orders within Pakistan. Delivery availability may depend on your location and the courier services operating in your area.

2. Order Processing Time

Orders are processed after they have been successfully placed and the required order details have been received.

• Processing time: Typically 1–3 business days.

• Dispatch confirmation: We may notify you when your order has been handed over to the courier.

• Business days: Processing times generally exclude Sundays and public holidays.

During promotional campaigns, sales, public holidays, or periods of unusually high order volume, processing may take longer.

Please ensure that your contact number and delivery address are accurate when placing your order.

3. Estimated Delivery Time

Our estimated delivery times within Pakistan are:

These are indicative estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the courier, destination, weather conditions, public holidays, security conditions, and other circumstances beyond our control.

Delivery timelines begin after dispatch and do not include order processing time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to you before your order is confirmed.

Shipping fees may vary depending on your delivery location, order size, courier service, and any promotional offer available at the time of purchase.

If we offer free shipping or a shipping discount, the applicable terms will be displayed on our website or in the relevant promotion.

No additional shipping charge should be assumed unless it has been communicated to you.

5. Delivery Areas

Cold Play aims to serve customers across Pakistan, subject to courier availability.

Delivery may be available in:

• Punjab

• Sindh

• Khyber Pakhtunkhwa

• Balochistan

• Islamabad Capital Territory

• Other serviceable areas within Pakistan

Some remote locations may have limited courier coverage or longer delivery times. If a courier cannot service your address, we may contact you to discuss an alternative delivery arrangement or cancellation and refund, where applicable.

6. Order Confirmation

For certain orders, particularly cash-on-delivery orders, our team may contact you by phone, SMS, or WhatsApp to verify your order and delivery details.

Please provide an active phone number and respond to any reasonable verification request to avoid dispatch delays.

Orders with incomplete, inaccurate, or unverified information may be delayed until the details are confirmed.

7. Shipment Tracking

Where tracking is available, we may share a tracking number or courier tracking link after dispatch.

You can use this information to check the status of your parcel through the relevant courier’s tracking service.

If you do not receive tracking information or your shipment appears to be delayed, please contact our customer support team with your order number.

8. Cash on Delivery (COD)

Cash on delivery may be available for eligible locations and orders.

For COD orders:

• Payment is made when the parcel is delivered.

• Please ensure that the recipient is available to receive the parcel and pay the confirmed amount.

• The payable amount will be communicated through your order confirmation or other appropriate communication.

• Additional verification may be required for certain orders.

COD availability may depend on courier coverage and operational restrictions.

9. Delayed or Undelivered Orders

Although we make reasonable efforts to dispatch and deliver orders within the estimated timeframes, delays may occur because of courier disruptions, adverse weather, public holidays, incorrect addresses, or other unforeseen circumstances.

If your order has not arrived within the expected delivery period, please contact us so we can investigate with the courier.

If a parcel is confirmed lost or cannot be delivered, we will review the circumstances and arrange an appropriate solution, including replacement or refund where applicable.

10. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your address or phone number, contact us as soon as possible. We will try to update the details if the order has not yet been dispatched.

Once a parcel has been handed over to the courier, changes may not be possible or may cause additional delays.

Any additional charges arising from a customer-requested address change will be communicated before they are incurred, where applicable.

11. Failed Delivery Attempts

A delivery may fail if:

• The recipient is unavailable.

• The address is incomplete or incorrect.

• The recipient cannot be contacted.

• The recipient refuses the parcel.

• The courier cannot access the delivery location.

The courier may make another delivery attempt or return the parcel to us, depending on its procedures.

If your parcel is returned to Cold Play, we may contact you to arrange redelivery. Any applicable redelivery charges will be communicated in advance.

Repeated unsuccessful deliveries may require additional verification before future COD orders are accepted, subject to applicable law.

12. Damaged, Opened, or Incorrect Parcels

Please inspect your parcel upon receipt where reasonably possible.

If your perfume arrives damaged, leaking, visibly tampered with, or different from what you ordered, please contact us within 48 hours of delivery.

To help us investigate, provide:

• Your order number.

• Clear photographs of the outer packaging and product.

• A description of the issue.

• A short video, if available and relevant.

Please retain the product and packaging until our team provides further instructions.

Eligible claims will be handled under our Refund and Returns Policy and applicable law. The reporting period is intended to help us investigate promptly and does not remove any legal rights you may have.

13. Perfume Packaging and Transport

Perfumes are carefully prepared for shipment to help protect the bottle and packaging during transit.

Because fragrances may contain alcohol or other regulated ingredients, courier acceptance and transport conditions may vary. We use available shipping arrangements appropriate to the product and destination.

Some delivery locations or transport routes may be subject to restrictions that could affect availability or delivery times.

14. Order Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet been dispatched. Once an order has been handed over to the courier, cancellation may no longer be possible.

Any eligible refund for a prepaid cancelled order will be handled in accordance with our Refund and Returns Policy and applicable law.

15. Contact Us

If you have questions about shipping, tracking, delivery delays, or your order, please contact us:

Brand: Cold Play
Website: https://www.coldplay.pk
Email: [Insert your official customer support email]
Phone/WhatsApp: [Insert your official business contact number]
Business Address: [Insert your business address, if applicable]

Please include your order number when contacting us about an existing shipment.

Cold Play — Luxury Inspired Fragrances. Unforgettable Impressions.